Policy explains what information Optigo Networks Inc. and any related entities
("Optigo Networks") collect about you and why, what we do with that
information, how we share it, and how we handle the content you place in our
products and services. It also explains the choices available to you regarding
our use of your personal information and how you can access and update this
Policy applies to the information that we obtain through your use of
"Optigo Services" via a "Device" or when you otherwise
interact with Optigo Networks.
SaaS Products including Visual BACnet™ found at www.visualbacnet.com
but does not
Third Party Products. These are third party products or services
that you may choose to integrate with Optigo products or services. You should
always review the policies of third party products and services to make sure
you are comfortable with the ways in which they collect and use your
is any computer used to access the Optigo Services, including without limitation
a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
for or using Optigo Services you consent to the collection, transfer,
processing, storage, disclosure and other uses described in this Privacy
information or data that you upload, submit, post, create, transmit, store or
display in an Optigo Service.
Information: all of the
different forms of data, content, and information collected by us as described
Information: information that may be used to readily identify or contact
you as an individual person, such as: name, address, email address, or phone
number. Personal Information does not include information that has been
anonymized such that it does not allow for the ready identification of specific
SaaS Products: Optigo
Networks’ "Cloud" hosted solutions, such as VisualBACnet™.
Networks' websites, including but not limited to optigo.net, visualbacnet.com,
and any related websites, sub-domains and pages.
We may change
you by revising the "Effective Starting" date at the top of this
additional notice (such as by adding a notice on the Optigo Services homepages,
login screens, or by sending you an email notification). We encourage you to
about our information practices and the ways you can help protect your privacy.
If you disagree
Services and deactivate your account(s), as outlined below.
We collect the
Profile Information: We collect information about you and your company as you
register for an account, create or modify your profile, make purchases through,
use, access, or interact with the Optigo Services (including but not limited to
when you upload, download, collaborate on or share Content). Information we may
Contact information such as name, email address, mailing
address, and phone number
Billing information such as credit card details and billing
Profile information such as a username, profile photo, and job
Preferences information such as notification and marketing
You may provide
this information directly when you enter it in Optigo Services.
In some cases
another user (such as a system administrator) may create an account on your
behalf and may provide your information, including Personal Information (most
commonly when your company requests that you use our products or sets up our
products on your behalf). We collect Information under the direction of our
customers and often have no direct relationship with the individuals whose
personal data we process. If you are an employee of one of our customers and
would no longer like us to process your information, please contact your
employer. If you are providing information (including Personal Information)
about someone else, you must have the authority to act for them and to consent
to the collection and use of their Personal Information as described in this
Content: We collect
and store Content that you create, input, submit, post, upload, transmit, store
or display in the process of using our SaaS Products or Websites. Such Content
includes any Personal Information or other sensitive information that you
choose to include ("incidentally-collected Personal Information").
submissions: We collect other data that you submit to our Websites or as
you participate in any interactive features of the Optigo Services, activity or
event, apply for a job, request customer support, communicate with us via third
party social media sites or otherwise communicate with us. For example,
information regarding a problem you are experiencing with an Optigo Networks
product could be submitted to our Support Services or posted in our public
Web Logs: As is true
with most websites and services delivered over the Internet, we gather certain
information and store it in log files when you interact with our Websites and
SaaS Products. This information includes internet protocol (IP) addresses as
well as browser type, internet service provider, URLs of referring/exit pages,
operating system, date/time stamp, information you search for, locale and
language preferences, identification numbers associated with your Devices, your
mobile carrier, and system configuration information. In the case of our SaaS
Product, the URLs you accessed (and therefore included in our log files) include
usernames as well as elements of Content (such as project keys, status names,
and filter information) as necessary for the SaaS Product to perform the
requested operations. Occasionally, we connect Personal Information to
information gathered in our log files as necessary to improve Optigo Services
for individual customers. In such a case, we would treat the combined
Information from Website and SaaS Products: We collect
analytics information when you use our Websites and SaaS Products to help us
improve our products and services. In the SaaS Products, this analytics
information consists of the feature and function of the Optigo Service being
used, the associated license identifier and domain name, the username and IP
address of the individual who is using the feature or function (which will
include Personal Information if the Personal Information was incorporated into
the username), the sizes and original filenames of attachments, and additional
information required to detail the operation of the function and which parts of
the Optigo Services are being affected.
information we collect includes elements of Content related to the function the
user is performing. As such, the analytics information we collect may include
Personal Information or sensitive business information that the user has
included in Content that the user chose to upload, submit, post, create,
transmit, store or display in an Optigo Service.
As of the date
this policy went into effect, we use Google Analytics as an analytics provider.
Analytics Opt-out Browser Add-on to prevent
analytics information from being sent to Google Analytics.
Information Derived from Content. Analytics information also consists of data we collect as a
result of running queries against Content across our user base for the purposes
of generating Usage Data. "Usage Data" is aggregated data about a
group or category of services, features or users that does not contain Personal
Though we may
happen upon sensitive or Personal Information as we compile Usage Data from
Content across user instances, this is a byproduct of our efforts to understand
broader patterns and trends. It is not a concerted effort by us to examine the
Content of any particular customer.
Other Tracking Technologies: Optigo Networks and our third party partners, such as our
advertising and analytics partners, use various technologies to collect
information, such as cookies and web beacons. Cookies are small data files
customize Optigo Services and your experience; to allow you to access and use
the Websites or SaaS Products without re-entering your username or password;
and to count visits and understand which areas and features of the Websites and
SaaS Products are most popular. You can instruct your browser, by changing its
options, to stop accepting cookies or to prompt you before accepting a cookie
from websites you visit. If you do not accept cookies, however, you may not be
able to use all aspects of our Websites or SaaS Products. Optigo Networks and
our third party partners also collect information using web beacons (also known
as "tracking pixels"). Web beacons are electronic images that may be
used in our Websites or SaaS Products or in emails that help us to deliver
cookies, count visits, understand usage and campaign effectiveness and
determine whether an email has been opened and acted upon.
cookies", and HTML5 local storage to collect information about your online
activities over time and across different websites or online services. Many
browsers include their own management tools for removing HTML5 local storage
objects. To manage "flash cookies" please click here.
You may be able
to opt out of receiving personalized advertisements as described below under
Information from third party services: We also
obtain information from third parties and combine that with Information we
collect through Optigo Services. You should check your privacy settings on
these third party services to understand and change the information sent to us
through these services.
General Uses: We use the
Information we collect about you (including Personal Information to the extent
applicable) for a variety of purposes, including to:
Provide, operate, maintain, improve, and promote Optigo Services;
Enable you to access and use Optigo Services, including
uploading, downloading, collaborating on and sharing Content;
Process and complete transactions, and send you related
information, including purchase confirmations and invoices;
Send transactional messages, including responding to your
comments, questions, and requests; providing customer service and support; and
sending you technical notices, updates, security alerts, and support and administrative
Send promotional communications, such as providing you with
information about services, features, surveys, newsletters, offers, promotions,
contests, events and sending updates about your team and chat rooms; and
providing other news or information about us and our select partners. You have
the ability to opt out of receiving any of these communications as described
below under "Your Choices";
Monitor and analyze trends, usage, and activities in connection
with Optigo Services and for marketing or advertising purposes;
Investigate and prevent fraudulent transactions, unauthorized
access to Optigo Services, and other illegal activities;
Personalize Optigo Services, including by providing content,
features, or advertisements that match your interests and preferences;
Enable you to communicate, collaborate, and share Content with
users you designate; and
For other purposes about which we obtain your consent.
the foregoing, we will not use Personal Information appearing in our Analytics
Logs or Web Logs for any purpose. The use of Information collected through our Optigo
Services shall be limited to the purposes disclosed in this policy.
aggregate analytics information: We make extensive use of analytics information (including log
and configuration data) to understand how our products are being configured and
used, how they can be improved for the benefit of all of our users, and to
develop new products and services. As such, we generate Usage Data (as defined
above) from the web logs and analytics logs described above, including the
Content elements captured in such logs, as well as from the Content stored in
the Websites and SaaS Products.
We will not
share or disclose any of your Personal Information or Content with third
parties except as described in this policy. We do not sell your Personal
Information or Content.
Your Use: When you use Optigo
Services, Content you provide will be displayed back to you. Certain features
of Optigo Services allow you or your administrator to make some of your Content
public, in which case it will become readily accessible to anyone. We urge you
to consider the sensitivity of any data you input into Optigo Services.
Collaboration: As a natural
result of using Optigo Services, you may create Content and grant permission to
other Optigo Networks users to access it for the purposes of collaboration.
Some of the collaboration features of Optigo Services display your profile
information, including Personal Information included in your profile, to users
with whom you have shared your Content. Where this information is sensitive, we
urge you to use the various security and privacy features of the Optigo
Services to limit those who can access such information. Your sharing settings
may make any Information, including some Personal Information, that you submit
to the Optigo Services visible to the public, unless submitted to a restricted
Access by your
system administrator: You should be aware that the administrator of your instance of
Optigo Services may be able to:
access information in and about your Optigo Services account;
access communications history, including file attachments, for
your Optigo Services account;
disclose, restrict, or access information that you have provided
or that is made available to you when using your Optigo Services account,
including your Content; and
control how your Optigo Services account may be accessed or
Providers, Business Partners and Others: We work with third party service
providers to provide website, application development, hosting, maintenance,
back-up, storage, virtual infrastructure, payment processing, analysis and
other services for us. These service providers may have access to or process your
Information for the purpose of providing those services for us. Some of our
pages utilize white-labeling techniques to serve content from our service
providers while providing the look and feel of our site. Please be aware that
you are providing your Information to these third parties acting on behalf of Optigo
Links to Third
Party Sites: The Optigo Services may include links to other websites whose
privacy practices may differ from ours. If you submit Personal Information to
any of those sites, your information is governed by their privacy policies. We
Testimonials: We may
display personal testimonials of satisfied customers on the Optigo Services.
With your consent, we may post your testimonial along with your name. If you
wish to update or delete your testimonial, you can contact us using the
Laws and Law Enforcement Requests; Protection of Our Rights: We may
disclose your Information (including your Personal Information) to a third
party if (a) we believe that disclosure is reasonably necessary to comply with
any applicable law, regulation, legal process or governmental request, (b) to
enforce our agreements, policies and terms of service, (c) to protect the
security or integrity of Optigo Networks’ products and services, (d) to protect
Optigo Networks, our customers or the public from harm or illegal activities,
or (e) to respond to an emergency which we believe in the good faith requires
us to disclose information to assist in preventing the death or serious bodily
injury of any person.
Business Transfers: We may share
or transfer your Information (including your Personal Information) in
connection with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business to another
company. You will be notified via email and/or a prominent notice on the Optigo
Services of any change in ownership or uses of your Personal Information, as
well as any choices you may have regarding your Personal Information.
Anonymized Data: We may also share aggregated or anonymized information that
does not directly identify you with the third parties described above.
Consent. We will share your Personal Information with third parties
when we have your consent to do so.
We do not share Personal Information about you with third
parties for their marketing purposes (including direct marketing purposes)
without your explicit permission.
hosts data with hosting service providers in the
United States. The servers on which Personal Information is stored
are kept in a controlled environment. While we take reasonable efforts to guard
your Personal Information, no security system is impenetrable and due to the
inherent nature of the Internet as an open global communications vehicle, we
cannot guarantee that information, during transmission through the Internet or
while stored on our systems or otherwise in our care, will be absolutely safe
from intrusion by others, such as hackers. In addition, we cannot guarantee
that any incidentally-collected Personal Information you choose to store in
Websites or SaaS Products are maintained at levels of protection to meet
specific needs or obligations you may have relating to that information.
Where data is
transferred over the Internet as part of a Website or SaaS Product, the data is
encrypted using industry standard SSL (HTTPS).
You may opt out
of receiving promotional communications from Optigo Networks by using the
unsubscribe link within each email, updating your email preferences or emailing
us to have your contact information removed from our promotional email list or
registration database. Although opt-out requests are usually processed
immediately, please allow ten (10) business days for a removal request to be
processed. Even after you opt out from receiving promotional messages from us,
you will continue to receive transactional messages from us regarding Optigo
Networks’ Services. You can opt-out of some notification messages in your
You may often
correct, update, amend, or remove your Personal Information in your account
settings or by directing your query to email@example.com. You may also contact
Support Services, or contact us by postal mail using the address listed below.
We will respond to your request for access within 30 days.
You can often
remove Content using editing tools associated with that Content. In some cases,
you may need to contact your administrator to request they remove the Content.
You can contact us to request removal of Personal Information.
You or your
administrator may be able to deactivate your Optigo Services account. If you
can deactivate your own account, you can most often do so in your account
settings. Otherwise, please contact your administrator. To deactivate an
organization account, please contact Support Services. To deactivate an account
made for you without authorization, please contact us at the contact
We will retain
your account information for as long as your account is active, or as
reasonably useful for commercial purposes or as necessary to comply with our
legal obligations, resolve disputes, and enforce our agreements. If your
account is managed by an administrator, that account administrator may have
control with regards to how your account information is retained and deleted.
are not directed to individuals under 13. We do not knowingly collect Personal
Information from children under 13. If we become aware that a child under 13
has provided us with Personal Information, we will take steps to delete such
information. If you become aware that a child has provided us with Personal
Information, please contact our Support Services.
Optigo Networks Inc.
#1200 – 555 West Hastings st.
Canada V6B 4N6